Portal FAQs

How can I log in?

    • If you’re an existing Space customer, you can register with:
        • Click here: https://thespace.com.au/portal/register
        • Your barcode or user id (case sensitive) and email to register – call us on 9529 3949 if you don’t know your barcode.
        • You will need to create a password (we don’t have an existing password for you).
        • See first option on pic below “Already a customer at The Space”

    How can I top up my class pass?

    • Click on “Balance & Topup” in the home menu dropdown or click on the “Passes” icon on the dashboard.
    • You will see a list of active pass types that you have on your account. Here you will see:
      • The pass type
      • The status of your pass
      • The number of classes remaining
      • The timeframe on the pass
      • When your pass expires
      • When your pass was purchased
    • Select the pass that you would like to purchase from the drop down menu
    • Enter your payment details.
    • Click “Pay Now” to confirm your paymentNB: All passes purchased on the portal (including single passes) are not refundable or transferable
     
    classes remaining 2

    How can I register for a class?

    • Click on “register for Class” in the menu dropdown or click on the “classes” icon in the dashboard.
    • At the top of the screen you will see how many classes you have left remaining on your pass.
    • You will also see a list of classes already booked so you can check this list to see which classes you have already booked into.
    • You will see a section called “Upcoming Classes”. Here you can select the class that you would like to attend.
    • You will be asked to click “Yes, Book Me In!” to confirm and your class will appear in the “Booked Classes” list.
     
    classes remaining

    How do I redeem a Free Class Voucher?

    Go to the Account Page
     
     
     
    Click on Redeem Voucher
     
     
     
    Enter Voucher Code
     
     

    How do I search for a class or a particular day?

    • There is a “filter results…” search bar located underneath the “Topup” button. You can type in a dance style, teacher or a day of the week.

    Can I change to a different class if I have booked the wrong class?

     

    How can I pay for a class or pass?

    • You can pay with your credit card
    • We unfortunately do not accept American Express.
    • Currently we are unable to accept other payment gateways such as PayPal or Alipay
    • All passes purchased on the portal (including single passes) are not refundable or transferable

    Is my payment information secure?

    • Your credit card information is not stored on our servers. It is sent straight to the bank for processing.
    • The Space website uses SSL/TLS encryption technology to ensure your credit card details are protected.

    Do I need to print out my pass?

    • No, the receptionist will mark you off by your full name.
     

    Can I cancel or have a refund?

    • No refunds are available for booked in classes and cancellations are not allowed with less than 4 hours notice.
    • With such limited numbers in classes, teachers, The Space and other students all miss out if people try to cancel last minute.

    What should I do if I’ve forgotten my password?

    • Select the “Forgotten your password” option on the sign in screen
    • Type in your email address and click on the “Reset” button.
    • You should receive an email with instructions on how to reset your password.

    Can I access the portal via my tablet or smartphone?

    • The Portal is a web application and can be accessed via any internet-connected device including computers, laptops, iPads, tablets and smartphones.

    How can I check studio availability?

    • This page provides an indication of likely studio availability.
    • Please choose a date from the date picker
    • To make a booking you do still need to Call or Email us at The Space.
    • Here is an example of what it looks like

    Who should I contact if I am having any problems with The Space Portal?

    [/vc_toggle]

    How can I top up my class pass?

    • Click on “Balance & Topup” in the home menu dropdown or click on the “Passes” icon on the dashboard.
    • You will see a list of active pass types that you have on your account. Here you will see:
      • The pass type
      • The status of your pass
      • The number of classes remaining
      • The timeframe on the pass
      • When your pass expires
      • When your pass was purchased
    • Select the pass that you would like to purchase from the drop down menu
    • Enter your payment details.
    • Click “Pay Now” to confirm your paymentNB: All passes purchased on the portal (including single passes) are not refundable or transferable
     
    classes remaining 2

    How can I register for a class?

    • Click on “register for Class” in the menu dropdown or click on the “classes” icon in the dashboard.
    • At the top of the screen you will see how many classes you have left remaining on your pass.
    • You will also see a list of classes already booked so you can check this list to see which classes you have already booked into.
    • You will see a section called “Upcoming Classes”. Here you can select the class that you would like to attend.
    • You will be asked to click “Yes, Book Me In!” to confirm and your class will appear in the “Booked Classes” list.
     
    classes remaining

    How do I redeem a Free Class Voucher?

    Go to the Account Page
     
     
     
    Click on Redeem Voucher
     
     
     
    Enter Voucher Code
     
     

    How do I search for a class or a particular day?

    • There is a “filter results…” search bar located underneath the “Topup” button. You can type in a dance style, teacher or a day of the week.

    Can I change to a different class if I have booked the wrong class?

     

    How can I pay for a class or pass?

    • You can pay with your credit card
    • We unfortunately do not accept American Express.
    • Currently we are unable to accept other payment gateways such as PayPal or Alipay
    • All passes purchased on the portal (including single passes) are not refundable or transferable

    Is my payment information secure?

    • Your credit card information is not stored on our servers. It is sent straight to the bank for processing.
    • The Space website uses SSL/TLS encryption technology to ensure your credit card details are protected.

    Do I need to print out my pass?

    • No, the receptionist will mark you off by your full name.
     

    Can I cancel or have a refund?

    • No refunds are available for booked in classes and cancellations are not allowed with less than 4 hours notice.
    • With such limited numbers in classes, teachers, The Space and other students all miss out if people try to cancel last minute.

    What should I do if I’ve forgotten my password?

    • Select the “Forgotten your password” option on the sign in screen
    • Type in your email address and click on the “Reset” button.
    • You should receive an email with instructions on how to reset your password.

    Can I access the portal via my tablet or smartphone?

    • The Portal is a web application and can be accessed via any internet-connected device including computers, laptops, iPads, tablets and smartphones.

    How can I check studio availability?

    • This page provides an indication of likely studio availability.
    • Please choose a date from the date picker
    • To make a booking you do still need to Call or Email us at The Space.
    • Here is an example of what it looks like

    Who should I contact if I am having any problems with The Space Portal?

    [/vc_column][/vc_row]
      • If you haven’t yet been to The Space and you need to create an account with us, you will need to fill out a form with:

    [/vc_toggle]

    How can I top up my class pass?

    • Click on “Balance & Topup” in the home menu dropdown or click on the “Passes” icon on the dashboard.
    • You will see a list of active pass types that you have on your account. Here you will see:
      • The pass type
      • The status of your pass
      • The number of classes remaining
      • The timeframe on the pass
      • When your pass expires
      • When your pass was purchased
    • Select the pass that you would like to purchase from the drop down menu
    • Enter your payment details.
    • Click “Pay Now” to confirm your paymentNB: All passes purchased on the portal (including single passes) are not refundable or transferable
     
    classes remaining 2

    How can I register for a class?

    • Click on “register for Class” in the menu dropdown or click on the “classes” icon in the dashboard.
    • At the top of the screen you will see how many classes you have left remaining on your pass.
    • You will also see a list of classes already booked so you can check this list to see which classes you have already booked into.
    • You will see a section called “Upcoming Classes”. Here you can select the class that you would like to attend.
    • You will be asked to click “Yes, Book Me In!” to confirm and your class will appear in the “Booked Classes” list.
     
    classes remaining

    How do I redeem a Free Class Voucher?

    Go to the Account Page
     
     
     
    Click on Redeem Voucher
     
     
     
    Enter Voucher Code
     
     

    How do I search for a class or a particular day?

    • There is a “filter results…” search bar located underneath the “Topup” button. You can type in a dance style, teacher or a day of the week.

    Can I change to a different class if I have booked the wrong class?

     

    How can I pay for a class or pass?

    • You can pay with your credit card
    • We unfortunately do not accept American Express.
    • Currently we are unable to accept other payment gateways such as PayPal or Alipay
    • All passes purchased on the portal (including single passes) are not refundable or transferable

    Is my payment information secure?

    • Your credit card information is not stored on our servers. It is sent straight to the bank for processing.
    • The Space website uses SSL/TLS encryption technology to ensure your credit card details are protected.

    Do I need to print out my pass?

    • No, the receptionist will mark you off by your full name.
     

    Can I cancel or have a refund?

    • No refunds are available for booked in classes and cancellations are not allowed with less than 4 hours notice.
    • With such limited numbers in classes, teachers, The Space and other students all miss out if people try to cancel last minute.

    What should I do if I’ve forgotten my password?

    • Select the “Forgotten your password” option on the sign in screen
    • Type in your email address and click on the “Reset” button.
    • You should receive an email with instructions on how to reset your password.

    Can I access the portal via my tablet or smartphone?

    • The Portal is a web application and can be accessed via any internet-connected device including computers, laptops, iPads, tablets and smartphones.

    How can I check studio availability?

    • This page provides an indication of likely studio availability.
    • Please choose a date from the date picker
    • To make a booking you do still need to Call or Email us at The Space.
    • Here is an example of what it looks like

    Who should I contact if I am having any problems with The Space Portal?

    [/vc_column][/vc_row]

      • If you haven’t yet been to The Space and you need to create an account with us, you will need to fill out a form with:

    [/vc_toggle]

    How can I top up my class pass?

    • Click on “Balance & Topup” in the home menu dropdown or click on the “Passes” icon on the dashboard.
    • You will see a list of active pass types that you have on your account. Here you will see:
      • The pass type
      • The status of your pass
      • The number of classes remaining
      • The timeframe on the pass
      • When your pass expires
      • When your pass was purchased
    • Select the pass that you would like to purchase from the drop down menu
    • Enter your payment details.
    • Click “Pay Now” to confirm your paymentNB: All passes purchased on the portal (including single passes) are not refundable or transferable
     
    classes remaining 2

    How can I register for a class?

    • Click on “register for Class” in the menu dropdown or click on the “classes” icon in the dashboard.
    • At the top of the screen you will see how many classes you have left remaining on your pass.
    • You will also see a list of classes already booked so you can check this list to see which classes you have already booked into.
    • You will see a section called “Upcoming Classes”. Here you can select the class that you would like to attend.
    • You will be asked to click “Yes, Book Me In!” to confirm and your class will appear in the “Booked Classes” list.
     
    classes remaining

    How do I redeem a Free Class Voucher?

    Go to the Account Page
     
     
     
    Click on Redeem Voucher
     
     
     
    Enter Voucher Code
     
     

    How do I search for a class or a particular day?

    • There is a “filter results…” search bar located underneath the “Topup” button. You can type in a dance style, teacher or a day of the week.

    Can I change to a different class if I have booked the wrong class?

     

    How can I pay for a class or pass?

    • You can pay with your credit card
    • We unfortunately do not accept American Express.
    • Currently we are unable to accept other payment gateways such as PayPal or Alipay
    • All passes purchased on the portal (including single passes) are not refundable or transferable

    Is my payment information secure?

    • Your credit card information is not stored on our servers. It is sent straight to the bank for processing.
    • The Space website uses SSL/TLS encryption technology to ensure your credit card details are protected.

    Do I need to print out my pass?

    • No, the receptionist will mark you off by your full name.
     

    Can I cancel or have a refund?

    • No refunds are available for booked in classes and cancellations are not allowed with less than 4 hours notice.
    • With such limited numbers in classes, teachers, The Space and other students all miss out if people try to cancel last minute.

    What should I do if I’ve forgotten my password?

    • Select the “Forgotten your password” option on the sign in screen
    • Type in your email address and click on the “Reset” button.
    • You should receive an email with instructions on how to reset your password.

    Can I access the portal via my tablet or smartphone?

    • The Portal is a web application and can be accessed via any internet-connected device including computers, laptops, iPads, tablets and smartphones.

    How can I check studio availability?

    • This page provides an indication of likely studio availability.
    • Please choose a date from the date picker
    • To make a booking you do still need to Call or Email us at The Space.
    • Here is an example of what it looks like

    Who should I contact if I am having any problems with The Space Portal?

    [/vc_column][/vc_row]