Portal FAQs

If you’re an existing Space customer,:

• Click here: https://thespace.com.au/portal/register
• You will need to enter:
  • You will need your barcode or user id (case sensitive) and email to register – call us on 9529 3949 if you don’t know your barcode.
  • Email address
  • A password

If you haven’t yet been to The Space and you need to create an account with us:

• Click here: https://thespace.com.au/portal/newregister
• You will need to enter:
  • Your First and Last Names
  • Your Mobile Number
  • Your Email Address
  • A Password

1. Click on “Balance & Topup” in the home menu dropdown or click on the “Passes” icon on the dashboard.

2. You will see a list of active pass types that you have on your account. Here you will see:

• The pass type
• The status of your pass
• The number of classes remaining
• The timeframe on the pass
• When your pass expires
• When your pass was purchased

3. Select the pass that you would like to purchase from the drop down menu

4. Enter your payment details.

5. Click “Pay Now” to confirm your payment

NB: All passes purchased on the portal (including single passes) are not refundable or transferable

• Click on “register for Class” in the menu dropdown or click on the “classes” icon in the dashboard.
• At the top of the screen you will see how many classes you have left remaining on your pass.
• You will also see a list of classes already booked so you can check this list to see which classes you have already booked into.
• You will see a section called “Upcoming Classes”. Here you can select the class that you would like to attend.
• You will be asked to click “Yes, Book Me In!” to confirm and your class will appear in the “Booked Classes” list.

• Go to the Account Page
• Click on Redeem Voucher
• Enter Voucher Code

There is a “filter results…” search bar located underneath the “Topup” button. You can type in a dance style, teacher or a day of the week.

To change classes you will need to contact The Space on 9529 3949 or email: info@thespace.com.au

• You can pay with your credit card
• We unfortunately do not accept American Express.
• Currently we are unable to accept other payment gateways such as PayPal or Alipay
• All passes purchased on the portal (including single passes) are not refundable or transferable

• Your credit card information is not stored on our servers. It is sent straight to the bank for processing.
• The Space website uses SSL/TLS encryption technology to ensure your credit card details are protected.

• No refunds are available for booked in classes and cancellations are not allowed with less than 4 hours notice.
• With such limited numbers in classes, teachers, The Space and other students all miss out if people try to cancel last minute.

• Select the “Forgotten your password” option on the sign in screen
• Type in your email address and click on the “Reset” button.
• You should receive an email with instructions on how to reset your password.

The Portal is a web application and can be accessed via any internet-connected device including computers, laptops, iPads, tablets and smartphones.

Navigate to: https://thespace.com.au/portal/studioavailability

• This page provides an indication of likely studio availability.
• Please choose a date from the date picker
• To make a booking you do still need to Call or Email us at The Space.

Please call the staff at The Space on 9529 3949 or email info@thespace.com.au